Digital Marketing to Enhance Customer Experience and Increase Airport Revenue (2023)

Chapter: Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area

Previous Chapter: Chapter 4 - Developing a Digitalization Strategy
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 45
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 46
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 47
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 48
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 49
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 50
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 51
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 52
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 53
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 54
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 55
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 56
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 57
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 58
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 59
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 60
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 61
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 62
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 63
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 64
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 65
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 66
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 67
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 68
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 69
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 70
Suggested Citation: "Chapter 5 - Digitalization Strategy by Nonaeronautical Revenue Area." National Academies of Sciences, Engineering, and Medicine. 2023. Digital Marketing to Enhance Customer Experience and Increase Airport Revenue. Washington, DC: The National Academies Press. doi: 10.17226/27132.
Page 71
Next Chapter: Chapter 6 - Partnership Candidates that Ease the Development of Digitalization
Subscribe to Email from the National Academies
Keep up with all of the activities, publications, and events by subscribing to free updates by email.